Bernadette Howlett, PhD
Director, Instructional Delivery Operations
Western Governors University
Success Story
Scaling Growth and Efficiency with CORE: WGU Success Story
Western Governors University Leverages CORE for Scalable Growth and Accreditation Reporting
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Institution Type
Private, Non-Profit
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Location
Salt Lake City, UT
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Academic Programs
Faculty & Accreditation Reporting
The situation
Rapid Growth Created Complex Challenges in Faculty Credential Management
Western Governors University (WGU) has been on a tremendous growth trajectory, with student numbers rising post-pandemic, and the need for scalable solutions becoming more urgent.
As they aimed for 10X growth, WGU sought a system that could automate essential tasks, particularly tracking faculty credentials—a previously slow, manual process that was expensive and had occasional human error. CORE became the ideal solution for organizing, managing, and securely storing these credentials, providing real-time access and minimizing mistakes.
Question: "What made WGU consider CORE as a solution?"
Answer: “We needed a way to track faculty credentials that wouldn’t be slow, subject to human error, and could scale with our growth. CORE offered exactly that.” Bernadette Howlett, PhD
...CORE's centralized system has made it possible to securely manage all faculty credentials in one place. No more scattered spreadsheets or lost files
The solution
Implementing CORE’s Centralized Platform to Streamline Credential Management
Bernadette shared that accreditation reporting, which used to be a painstaking process involving spreadsheets and scattered files, is becoming fast and efficient thanks to CORE’s centralized system. CORE’s reporting capabilities allowed WGU to generate critical reports in hours instead of weeks, impressing the team with its speed and accuracy.
Question: "How has CORE impacted your accreditation reporting process?"
Answer: “Aspects of Accreditation reporting used to take weeks; now, with CORE, we can generate reports in just hours. It’s a game-changer.”
One of the standout features for WGU was the relationship-oriented approach CORE provided throughout the onboarding and implementation process. Bernadette noted that CORE was not only flexible but willing to work closely with their team to adjust and
customize solutions to meet WGU’s evolving needs. “CORE is what you make of it,” Bernadette remarked, highlighting the potential the platform offers once fully embraced.
With CORE, WGU no longer worries about disorganized faculty credentials or delayed responses during accreditation season.
Question: "What stands out about CORE as a solution?"
Answer: “CORE's centralized system has made it possible to securely manage all faculty credentials in one place. No more scattered spreadsheets or lost files.”
Everything is centralized, secure, and easily accessible, allowing them to focus on their mission of providing a top-tier education at half the cost. As they continue growing, WGU is excited to fully unlock CORE’s potential, knowing it will support their goal of operational efficiency and student success.
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