“We’re centered around the student experience,” said Jerid. “Our faculty and staff work together with an intentional, proactive, and collaborative effort to holistically take care of the student.”
Using their PeopleGrove platform, CSU Global created a fully integrated career services experience. Students have a single destination for career coaching, resume reviews, alumni-to-student mentorship, a resource library, a career discussion forum, and affinity groups.
All of CSU Global’s designated career coaches are adjunct faculty. “Where our service really shines is that we’re able to identify career coaches who have direct industry experience within every program of study,” Jerid said.
CSU Global uses PeopleGrove’s Advising tool to facilitate career coaching appointments between faculty and students. Jerid appreciates that coaches can easily share details about their background and experience on their profile, so that a student looking to book an appointment can browse and select the person most suited to their needs.
There’s also a quality assurance component to their 1:1 career coaching sessions—sessions are recorded and evaluated on a monthly basis. Within these evaluations, staff look for trends among questions students are asking, as well as potential opportunities for coaches to increase the value of the service for their students.
Another service CSU Global offers through its PeopleGrove platform is Resume Review. Available to both current students and alumni, reviews happen asynchronously: Students can browse and select their own reviewer, and receive feedback within a few days.
Students additionally have the option of logging notes, sharing files, and setting goals within each private message thread in their platform inbox.
CSU Global’s platform also hosts a “Career Q&A” discussion forum, where students can ask (and answer) questions. Discussion threads run the gamut, with topics on everything from switching programs of study, to certifications, self-assessments, the job market…the list goes on.
CSU Global hosts 14 different Groups in their platform to support clubs and associations, honor societies, and student veterans. (CSU Global is a GI Bill Approved School, with approximately 14% of its student population being active duty military, veterans, and their dependents according to 2019 data.) Each Group has its own membership listing, discussion board, resource library, and event listing to drive engagement among members. Admins can also send bulk email to Group members.
Students get access to a wealth of career success content via the self-serve Resources section of the platform. For more generalized support, students can explore on-demand resources like the “Job Search Toolkit,” which includes a career exploration guide.
“As students are coming in and selecting their major or program of study, we want to make sure they’ve taken time to go through some kind of self-assessment or self-exploration, and that it happens early on. It’s geared toward the early stages of the student experience.” said Jerid.
CSU Global purposefully incorporates these same self-help resources into its curricula. “We build assignments around that career component. For example, within a given course, there might be two assignments for a student to consider how this particular class relates to their personal career objectives. Through that exercise or deliverable, they’ll be asked to explore a specific resource or area within Career Services on the platform.”